CSLB Application Investigation Unit

What you can expect when you are dealing with the CSLB Application Investigation Unit

I received a call today from one of my readers. He told me that his application was sent to the Application Investigation Unit or AIU. He received the AIU letter just days before his test date. Fortunately, he made the correct choice and took the exams… because he passed! Congratulations on passing the State tests your first time.

Just to refresh you, the application is reviewed by a license technician. At this level, the tech can ask for corrections to the app, or additional experience documentation depending on if the classification is considered to be “critical class.” In the reader’s case, he was asked to send them transcripts of his 5 yr Architectural degree. The License Classification Deputy, which is usually at a minimum (or supposed to be) an Enforcement Representative, or ER1 is the person that makes the determination that his 5 yr degree was worth 3 yrs towards the 4 yr minimum requirement. So his app was posted and test date assigned.

CSLB Application Investigation Unit

Now the Application Investigation Unit steps in.

The investigator assigned is Roland Garcia. ER1 Garcia informs the reader that he now has to provide permits and contracts. The M.O. these days for the CSLB. Mr. Garcia also gave the reader the new party line… withdraw your app or I’ll deny you. Additionally, he told the reader that if he withdrew his application, it would cost him less when he goes to re-apply. I’m thinking? What is Mr. Garcia smoking? Withdrawing an app doesn’t mean you’re going to get your $300 app filing fee back. That is gone forever. So when the reader re-applies, he’ll have to pay that $300 again, plus the $180 initial license fee if his app is accepted. So, he will have paid a total of $780!!

Could it be the CSLB is denying these apps so they can get people to pay the $300 filing fee more than once! As I stated in an earlier post, denying apps decreases the revenue the CSLB takes in. They’ll lose out on renewal fees, etc. So, being a self-funded agency, they are either cutting their own budget, or this is a grand money making scheme.

My opinion is that they didn’t bother to take a second to look far enough down the road to determine what effect their actions might have. Cart before the horse, so to speak.

To continue,  Mr. Garcia, who at this point either doesn’t know his job very well or should be working the fry machine, tells the reader that HE will only grant him 2 yrs for his education, instead of the 3 yrs given to him by the Classification Deputy on the Licensing side of the building. Um…. I’m sorry Mr. Garcia; you can’t un-ring that bell. Once the licensing department reviews the transcripts and awards the applicant 3 yrs credit, you don’t get to change it! I would love it if someone in the CSLB Application Investigation Unit could give me a Government Code Section or Business and Professions Code Section that gives Mr. Garcia the authority to make that determination and overrule the Classification Deputy.

In conclusion, this reader is unfortunately finding out that the CSLB makes up the rules as they go along, and until someone with some sort of authority takes them to task, they’re going to continue to roll over these hard working people with impunity.

Final thought, I started my business in 2005 (I was still employed by the CSLB, but transferred so that I could start the business) because I saw first-hand how the applicants were being treated by the CSLB. I felt the applicant needed someone on their side. Looking back now, how things were 8+ years ago was nothing compared to how things are now.

My goal, outlook, perspective, desire, was, is and always shall be… as a consumer advocate. I too am a consumer, and I too have dealt with State agencies. Government is here to protect and serve, not dictate or purposefully restrict the ability of a free society to earn a living.

Until next time…

Comments

  1. Nickie Evans says:

    Application is pending

    05/08/2017 – APPLICATION RECEIVED
    05/18/2017 – PRINTED ACKNLDGMNT LTTR TO APPLCNT
    06/19/2017 – APP TO CASE MGMT FOR FLAG REVIEW
    07/03/2017 – INSTRUCTIONS RETURNED FRM CASE MGMT
    07/03/2017 – AIU REQUESTED APP TO BE POSTED
    07/07/2017 – APPLICATION RETURNED FOR CORRECTION
    07/07/2017 – BUS N/S NOT COMPATIBLE W/CLS/ENTITY
    07/07/2017 – WORK CERT START DATE BEYOND 10 YRS
    08/07/2017 – RETURNED APP RECEIVED 07/24/2017
    08/07/2017 – NAME CHANGE MADE
    08/07/2017 – ADDM APP TO CHANGE BUS NAME
    08/07/2017 – CORRECTED WORK CERTS
    08/07/2017 – CORRECTIONS SENT TO BE SCANNED
    08/07/2017 – APPLICATION POSTED
    08/07/2017 – REFERRED TO EXAM SCHEDULING – BOTH
    08/08/2017 – PRINTED LIVE SCAN PACKET
    08/08/2017 – NOTICE TO APPEAR FOR EXM 08/29/2017
    08/17/2017 – APP TO AIU FOR INVESTIGATION
    08/17/2017 – APP RECEIVED IN APP INVEST UNIT
    08/17/2017 – OUT FOR INVESTIGATION
    08/29/2017 – EXAM SCHEDULED FOR BOTH LAW & TRADE
    08/29/2017 – PASSED BOTH LAW AND TRADE EXAM
    02/06/2019 – ******* 18 MONTH VOID DATE *******

    We have sent in w2 to prove experience, the investigator even verified she got them. Now there has been NOTHING!! What do we do. We have been emailing and leaving voice messages to get an update (no response)

    • You could contact the Registrar, who used to be the Chief of enforcement. David.Fogt@dca.ca.gov He should be able to contact his staff to force a reply. Or… you could contact your State Representative and file a complaint with their office. The CSLB has historically responded quickly to political requests. http://findyourrep.legislature.ca.gov/

      • Yup Mine is still out for investigation as well I have had absolutely no contact since providing docs this is maddening and beyond stressful.

        • The Case Management Unit is notorious for their lack of communication. I guessing it’s because they are overloaded with case files. But that shouldn’t excuse their disregard for communication and customer service. You would think they’d want to get the cases off their desk asap.

    • Hi guys I was just hoping I find out if any of you guys have made it out of investigation yet I have still have not any word and am just wondering if anyone else has. Thanks.

  2. Hi I have spent a lot of time reading your post to many people and they have provided some relief. Right now my application is “Out for investigation” it has been 1 month to the date since it was put in that status. Since then I have taken and passed both my law and trade test (class A) I have spoken with the investigator (once) theand provided her with my W2’s from my work, they carry the same license, I was a lucky 3 percenter as well. My question is should I pay to have my lives an done could that be holding up the investigation I just hate to pay $80 only to have to pull my application because of what my work may have said to them (I cannot imagine they were very helpful as they are not a fan of direct competition). Please any insight here would be so appreciated as I have tried to reach out to the investigator a few times since passing the test and providing the requested docs but they do not return calls or emails. How long can this be out for investigation??

    • Online status…
      Application is pending

      06/12/2017 – APPLICATION RECEIVED
      06/22/2017 – PRINTED ACKNLDGMNT LTTR TO APPLCNT
      06/27/2017 – RETURNED BY POST OFFICE, RESENT
      07/19/2017 – APP SENT TO SUPERVISOR FOR GEN “A”
      07/21/2017 – ROUTED TO EXP ANALYST FOR REVIEW
      07/24/2017 – APPLICATION RETURNED TO PROGRM TECH
      07/31/2017 – APPLICATION POSTED
      07/31/2017 – REFERRED TO EXAM SCHEDULING – BOTH
      08/01/2017 – NOTICE TO APPEAR FOR EXM 08/23/2017
      08/01/2017 – PRINTED LIVE SCAN PACKET
      08/07/2017 – APP TO AIU FOR INVESTIGATION
      08/07/2017 – APP RECEIVED IN APP INVEST UNIT
      08/08/2017 – OUT FOR INVESTIGATION
      08/23/2017 – EXAM SCHEDULED FOR BOTH LAW & TRADE
      08/23/2017 – PASSED BOTH LAW AND TRADE EXAM
      01/30/2019 – ******* 18 MONTH VOID DATE *******

    • If you are in “contact” with the investigator, you’re ahead in the game. Do you have her name and direct phone number? You could also call the case management unit and ask them for an update. 916 255 4027

      I would wait on the prints until they send the app back to the tech and that person posts the app. How long that could take ?? It depends on the investigators case load, is she on vacation, etc.

      • You know it’s funny you said vacation because that’s what I was starting to think I have tried to contact her once a week since passing my test with no response. You know the big thing I’m worried about is the description of my job duties that my work provided. I am worried they didn’t list my activities as class A type if they didn’t is there a way to rectify that I mean I have been doing this work since I was a teenager (about 19 years now) and to be brought down by the last company I worked for will kill me. Anyway thank you for the advise.it does help us lowly applicants out here 🙂

        • Unfortunately I’ve seen that all to often where the employer doesn’t back up what you submitted on the application for experience. If the employer does that (screw you) you could be toast. Hopefully you have an investigator that will work with you…. if/when you hear from her again. Call that number I gave you and ask if the investigator is on vaca or just buried in cases.

  3. Gavin Allan says:

    hell,

    I have a gen b and sent in app for c10 now they post this:

    Application is pending
    07/03/2017 – APPLICATION RECEIVED
    07/17/2017 – PRINTED ACKNLDGMNT LTTR TO APPLCNT
    07/20/2017 – APPLICATION POSTED
    07/20/2017 – REFERRED TO EXAM SCHEDULE – TRADE
    07/21/2017 – NOTICE TO APPEAR FOR EXM 08/23/2017
    07/27/2017 – APP TO AIU FOR INVESTIGATION
    07/27/2017 – RANDOM 3% TO EVU
    07/28/2017 – APP RECEIVED IN APP INVEST UNIT
    07/28/2017 – OUT FOR INVESTIGATION
    08/23/2017 – EXAM SCHEDULED FOR TRADE ONLY
    01/19/2019 – ******* 18 MONTH VOID DATE *******

    What does this mean?

    G

    • Sorry for the late reply. That means your app was “randomly” pulled for a secondary review. They’ll be asking you for documents to prove your experience. Click here to review the documents they’ll ask for.

      • Gavin Allan says:

        thank you for the response. I hold a general b license. that means I’m allowed to do electrical and other trades. seems like more hoops to jump through for no reason…

        G

        • With the B, your contracts must include at least two unrelated trades, neither of which can be framing. Holding the C10 would allow you to advertise specifically for electrical work.

  4. Hi,

    It appears that my application was sent to the AIU immediately after being approved to test. I tested yesterday and passed easily, completing both the law and trade exams in less than an hour and a half. I didn’t receive the mailer from CSLB stating that my application was sent to EVU until after finishing the test. I didn’t see the status update that it’s going to AIU until today.

    I’m applying for a low voltage (C7) license, and already have existing low voltage and electrical licenses in two other states (not ones that reciprocate with CA). I’ve held an active low voltage contractor’s license in at least 1 state since 2011.

    I faxed 66 pages of 1099s, W2s, permits, contracts, and copies of my other licenses from 2010-2016 yesterday. I left a voicemail for the EVU analyst yesterday before sending the paperwork, but never received a response. I have my fax confirmation, but now that I’m seeing what AIU entails, I’m a little nervous. Should I print everything and send it certified mail? Any other tips on how to expedite this process?

    Thanks,

    Matt

    07/11/2017 – ARMED FORCES EXPEDITE APPROVAL
    07/11/2017 – APPLICATION POSTED-NEEDS BOTH EXAMS
    07/12/2017 – PRINTED ACKNLDGMNT LTTR TO APPLCNT
    07/12/2017 – PRINTED LIVE SCAN PACKET
    07/12/2017 – NOTICE TO APPEAR FOR EXM 07/17/2017
    07/12/2017 – SCHEDULED PER PHONE-REQ 7/17
    07/13/2017 – APP TO AIU FOR INVESTIGATION
    07/13/2017 – RANDOM 3% TO EVU
    07/13/2017 – APP RECEIVED IN APP INVEST UNIT
    07/13/2017 – OUT FOR INVESTIGATION
    07/17/2017 – EXAM SCHEDULED FOR BOTH LAW & TRADE
    07/17/2017 – PASSED BOTH LAW AND TRADE EXAM

    • Seems you were one of the lucky chosen few that get to go through the experience verification unit. They have a backlog that isn’t publicized, so I wouldn’t get too worried at this point. With your experience and other licenses, you shouldn’t have a problem.

      Once your file is assigned to an investigator, they should reach out to you.

      • I actually was told by my investigator over a month ago that she was done with her report, but there has still been no update at all to my status since 2017-09-17. Any suggestions on if/how I should try to escalate this? I tried calling the main number and they said to just talk to the investigator.

        • Hi Matt,

          Do you have the name of the tech that was processing your app? They should be able to see where the app is in the process. If you know his/her name and don’t have their phone number or email, I can help you with that.

  5. Hello, now I’ve been waiting over 90 days for my c-10 license and it’s still pending. I’ve called several times to Sacramento and they say I have to wait till DOJ sends it out, my bond is done and exams etc. Everything is ready to go, but why is it it taking so long to send my license.??

    • Hello Lou,

      Periodically the DOJ gets backlogged or short staffed and their processing of digital fingerprints comes to a grinding halt. Unfortunately there is nothing anyone can do about it. It’s just a hurry up and wait game.

  6. This is what our status is saying…..I am currently studying for the exam in three weeks but under investigation. They didn’t credit me anytime at all. I have been self employed for 6 years and during that time worked for electrical contractors. I also have years of experience before being self employed. It’s all very frustrating.
    01/12/2015 – APPLICATION RECEIVED
    01/20/2015 – PRINTED ACKNLDGMNT LTTR TO APPLCNT
    01/22/2015 – APPLICATION RETURNED FOR CORRECTION
    01/22/2015 – CERT INCOMPLETE/MUST ENTER EMPLOYER
    01/22/2015 – OR MARK SELF EMPLOYED BOX
    01/29/2015 – RCVD CORRECTED WORK CERT
    02/04/2015 – CORRECTIONS SENT TO BE SCANNED
    02/13/2015 – ROUTED TO EXP ANALYST FOR REVIEW
    03/05/2015 – OFFERED: W-D/NEW QUAL/FORMAL INVEST
    03/23/2015 – APPLICATION RETURNED TO PROGRM TECH
    03/23/2015 – APPLICANT REQUESTED FORMAL INVEST
    03/23/2015 – APPLICATION POSTED
    03/23/2015 – REFERRED TO EXAM SCHEDULING – BOTH
    03/24/2015 – PRINTED LIVE SCAN PACKET
    03/25/2015 – NOTICE TO APPEAR FOR EXM 04/16/2015
    03/25/2015 – APP TO AIU FOR INVESTIGATION
    03/26/2015 – APP RECEIVED IN APP INVEST UNIT
    03/26/2015 – OUT FOR INVESTIGATION
    04/06/2015 – EXTENDED VOID DATE
    04/16/2015 – EXAM SCHEDULED FOR BOTH LAW & TRADE

    • Hi Kellie,

      Did you provide them with any doc’s such as 1099’s, contracts, materials receipts, etc? The investigator will ask you for the same documentation.

      Giving applicants zero time or not stating how much you’re being given is a common occurrence with the cslb. The investigator will dig more deeply than the wanna-be investigator in the licensing unit.

      If you are applying for the C10, do you have your electricans certification? Did you belong to the union?

      I’d suggest find every scrap of paper that has your name on it that proves/implies/suggests that you have the necessary experience. If you have to generate contracts and go back to clients for signatures, do that.

      No pressure… but don’t fail the exam. That will give the cslb instant satisfaction in denying your app.

      Lastly… if you get to a point where the investigator says they are going to deny the app…. withdraw it! An app denial flag on your name would follow you forever.

  7. Emmanuel Galvan says:

    My app was also sent to Aiu, but didn’t get a test date but my app was referred to test exam and already went through the deputy. My question is can the tech reject my app? I already sent contracts to the deputy

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