Sumner Insurance Services Review
They do not cancel policies after receiving a signed written request. They cancel policies they have no authority to cancel. They continue to collect premiums and fees on policies they were suppose to cancel. Their communication with clients is pathetic.
After I found out they didn’t cancel my renters policy in December 2014 when I bought a home and purchased a homeowners policy, I then received a letter (yesterday) stating they cancelled my HO policy (notifying my mortgage company) instead of the auto policy I requested to be cancelled (with a specific, signed faxed letter).
The shear incompetence of this agency is astounding! Collecting premiums and fees on a policy that was supposed to be cancelled 4 months ago is a violation of California law. I will be filing a complaint with the Dept. of Insurance insurance.ca.gov.
I spent 45 minutes on the phone with a very nice rep at Allied insurance. She was able to un-do everything this bumbling group of idiots managed to create.
Do yourself a favor, find another agency or deal direct with the insurance company!