Email from a Client

Contractors License Customer SatisfactionI received an email from a client who I have been helping since August of last year.

As with many applications there are twists and turns, and special circumstances. All of which need to be dealt with in a certain way and handled in a particular timeline. This client had been registered on a license as a Salesperson. I gave him advice on how he needed to explain his salesperson registration so that his license experience would be accepted.

He also had questions regarding workers comp, when he needed it, when he should buy it, etc. I am a licensed insurance broker and I answered his questions but suggested he contact my broker, Shilo, for more detail. She is an expert in workers comp for contractors and felt he would be best served by speaking with her.

Here is his email….

“I had spoke to Shilo right before I got your email, she answered every question I had and then some. Man you guys got this system down, I really wish more people could be so easy to work with. I’m a very honest person and I always expect people to treat me the same way but that rarely happens.

If someone told me how easy the test would be if I used your materials I wouldn’t believe them but it was easy and you’ve been spot on since the first time we spoke in August.

The technician at CSLB was very impressed with my application and he told me it saved him a lot of time because I disclosed the info about my HIS Lic and also sending in proof of employment with a B Lic for 4 years (sent in w-2’s/ last pay sub) and I used my brothers to sign for my experience. (Also send print out of criminal background even if it’s only traffic related, it cost $1)

I think the best thing was to be completely honest with them and send in as much info as I could without going overboard with it. The CSLB phone operator told me “do not send in your proof of employment or we will return your application” LOL !  I trusted you and sent it in anyway.

The only thing that happened to me was that owed $300 for a citation that I had inherited from my parents company and by the time the CSLB found the records (because it was from 2005) my technician went on vacation for 3 weeks so my Lic just sat there in his desk waiting for him to return!

I sent in my app on Sept 10th and they approved it over the phone and set up my test date on December 30th.

So basically without your advice I would have still been in application phase.

This has seriously made a huge impact on my family’s life & this is why I’ve been thankful for everything that you’ve done.

Next time you hear from me is when I hit my million$ mark lol. I do the best work on this side of the Mississippi so I’m sure you’ll hear about me again.

THANKS FROM THE SCOTT FAMILY 2016″

I shared this email with Shilo and this was her response….

“Phil,

Thank you for sharing that! It made my day.

I really appreciate working with you too. I have many guys call & tell me that you were amazing & if you recommended me that I had to be pretty awesome too. So the Kudos really go to you!”

Talk about making someone’s day! They both did!!

If you would like to discuss your specific license application circumstances, please feel free to contact me anytime.


(c) Can Stock Photo

Please follow and like us:

Speak Your Mind

*