This is good news, bad news.
Good news because their call center has lacked competent people for a very long time. You could call three times and get three different answers to the same question. These long-time employees, many with over ten years at the CSLB, will bring valuable knowledge to the center and the consumers that call them.
The bad news is that they’ll be hiring new people for the licensing department to backfill the positions vacated by the move. Why is that bad news? Because these new techs won’t know anything about the licensing process. It will take months for them to be trained to a point where they’re comfortable in what they’re doing and to have a good understanding of the processes and intricacies involved in contractor applications.
Not only that, but the comfortable short-term backlogs we’ve been experiencing will be no more. It’s possible that the backlogs could increase to months instead of weeks, as it is now.
After 17 years of working for and dealing with the CSLB, they still manage to baffle me with their ill-conceived ideas and hair-brained schemes. It’s almost as if they are not capable of looking one or two steps ahead.
It’s unlikely they will un-do this bad idea, so for all of us who process apps and the people who are applying for a license will be paying the price for the foreseeable future.