CSLB Reassigning Application Technicians

CSLB Reassigning TechniciansI was told recently that the Contractors State License Board (CSLB), Licensing Department, has reassigned several of their license application technicians to their call center.

This is good news, bad news.

Good news because their call center has lacked competent people for a very long time.  You could call three times and get three different answers to the same question.  These long-time employees, many with over ten years at the CSLB, will bring valuable knowledge to the center and the consumers that call them.

The bad news is that they’ll be hiring new people for the licensing department to backfill the positions vacated by the move.  Why is that bad news?  Because these new techs won’t know anything about the licensing process.  It will take months for them to be trained to a point where they’re comfortable in what they’re doing and to have a good understanding of the processes and intricacies involved in contractor applications.

Not only that, but the comfortable short-term backlogs we’ve been experiencing will be no more.  It’s possible that the backlogs could increase to months instead of weeks, as it is now.

After 17 years of working for and dealing with the CSLB, they still manage to baffle me with their ill-conceived ideas and hair-brained schemes.  It’s almost as if they are not capable of looking one or two steps ahead.

It’s unlikely they will un-do this bad idea, so for all of us who process apps and the people who are applying for a license will be paying the price for the foreseeable future.

Comments

  1. I check yes to conviction box, did my scans and disclose all convictions

  2. Hi, Mr. Guru i have a question. I send my App to CLSB they posted, passed both exams and after that, it went to Background Check, i disclose all my convictions. now i have this info from their web site as of “11/01/2017
    RELEASED FROM CRIMINAL BACKGROUND” do you know what it means? Thank you

    • Hello,

      Did you check the Yes box in the app and provide the disclosure forms? Have you had your prints taken? That comment could be telling the app tech to send you the letter offering you an opportunity to withdraw the app or use someone else as the qualifier. It all depends on if you checked yes or no to the conviction question, if you provided the disclosure forms, or if you’ve had your prints done.

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