Here we are again, CSLB application processing part 2, where I received a screen shot of an application timeline.
This poor guy is being bounced around like a golf ball in a blender. You can see in the image below that the application was submitted on 4/30/13. After being sent to the case management unit for a flag that was cleared on 7/17, almost three months later, the app was then sent to a licensing supervisor on 8/1. I’m assuming this was either a classification clarification or experience related. On 8/5 the supervisor returned the application to the technician with instructions to reject the app to the applicant for a correction. Then on 9/18, the application was sent back to the licensing supervisor for review again. I’m assuming to review the classification clarification or experience outline. The application was also sent to a “License Deputy” for review. Again, I’m assuming it’s for experience. On 10/1 the app is returned to the application technician with instructions to post the app and schedule him for the exams.
You would think that should be the end of it. It’s been to a supervisor twice and to a “licensing deputy.” But no… the app is referred to the Application Investigation Unit or AIU on the same day they schedule the exams. This is the part that really fries my shorts. Why do they insist on scheduling applicants for the exams AND send them to the AIU to verify their experience? If they are not qualified for the exams, and they require the applicant to prove his experience with the AIU, why send them to exams in the first place?
Moving on, the application is “out for investigation” on 10/7, but an “investigator” in the AIU will take at least a month before he/she contacts the applicant. On 10/22 the applicant passes both the law and business and trade exams.
Here we are, it’s January 15th, and the application is still “out for investigation.” Full disclosure… the applicant hasn’t told me yet what communication he’s had with the investigator, if any. So it could be that he’s submitted documents to be reviewed and is waiting for a determination to be made. Or, he may still be waiting to hear from the investigator.
Bottom line… anybody could look at the process this application has gone through and wonder if the Contractors State License Board is truly inept or just dysfunctional. Why did a “licensing deputy” review and apparently approve the application and then sent it to enforcement? Does the “licensing deputy” have the necessary training and experience to adequately review an application? The timeline below suggests, No.
If you find yourself in this situation, contact your State Assembly Member’s office and file a complaint with them. You can also file a complaint directly with the CSLB. Click on this link to download the pdf. CSLBClientServicesComplaintAndSuggestionForm I know that is kind of like asking the fox to look over the hen house, but at least the Registrar’s office is aware of what’s going on under his nose.