Contractors State License Board, Bonney Plumbing Reach Settlement
Company agrees to multiple terms, including consumer restitution and new business plans
SACRAMENTO – The Contractors State License Board (CSLB) and Bonney Plumbing Heating Air & Rooter Service (Bonney), of Rancho Cordova, have agreed to a stipulated settlement to end an administrative case that could have led to revocation of the company’s three contractor licenses (#696355, #983208, and #987387), as well as the sole ownership license of long-time company owner Richard Mark Bonney (#397205).
CSLB filed an accusation against the licenses in September 2014, after receiving several consumer complaints about the company overcharging customers, failing to pull necessary building permits, misrepresenting work that needed to be done, and using unregistered salespeople when contracting for home improvement work. Several of the customers were in their 80s and 90s.
The founder and initial qualifier of Bonney Plumbing, Mark Bonney, disassociated from the company’s main license (#696355) in November 2014. The complaints were filed for work done while Mr. Bonney was responsible for the company’s operations.
Under the settlement, CSLB has agreed to withdraw its accusation to suspend or revoke Bonney’s licenses; instead, CSLB is issuing six citations, per Business and Professions Code section 7099. Those citations carry a total fine amount of $12,000, and will be disclosed on CSLB’s license look-up feature for five years.
“We are pleased that Bonney’s new owners addressed this matter promptly,” said CSLB Registrar Cindi A. Christenson. “The company has agreed to provide restitution for financially injured customers, and develop a series of business plans to avoid the potential for future contracting law violations.”
As part of the settlement, CSLB also will have increased authority to review Bonney contracts and related documents.
The Bonney Plumbing case highlights the need for consumers to understand the difference between a service and repair contract and a home improvement contract.
A “service and repair” contract is used when immediate or emergency work is needed and the total cost will be under $750, such as for a broken air conditioner or plumbing issue; and the “home improvement contract,” which is any job that is not an emergency and will cost $500 or more in combined labor and material costs.